Frequently Asked Questions (FAQ)

1. When will my order be processed?
Orders are processed within 2–4 business days after confirmation.

2. How long does delivery take?
Metro cities: 3–5 working days
Other locations: 5–8 working days
Delivery timelines may vary based on location and external factors.

3. How can I track my order?
You will receive a tracking link once your order is shipped. Use that link to monitor delivery status.

4. Do you accept returns?
Returns are only accepted for damaged or defective products, subject to policy conditions.

5. What is required for a return request?
Request within 48 hours of delivery
Unboxing video as proof
Product must be unused and in original condition.

6. Do you restock sold-out products?
Most designs are limited edition and may not be restocked once sold out.

7. Are your products handmade?
Yes, all products are handmade and produced in small batches, which may result in slight variations.

8. How can I contact you?
You can reach us via email or WhatsApp during business hours. Details are available on the Contact Us page.

9. Can I place orders via WhatsApp or Instagram?
No, all orders must be placed through the website to ensure secure payment and proper tracking.

10. What if I receive a damaged product?
Please contact us within 48 hours with an unboxing video. After verification, we will process a replacement or refund as per policy.